March 1, 2024

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Peloton solves the problem of major interruption after interruption of connected fitness classes

Peloton solves the problem of major interruption after interruption of connected fitness classes

Peloton store in Walnut Creek, California, US, on Monday, February 7, 2022.

David Paul Morris | Bloomberg | Getty Images

pelotonIts internet-connected fitness services appear to be working again for most users, after the company experienced a major outage on Tuesday morning, meaning members were unable to attend live and on-demand fitness classes.

at A note posted on its website at 12:11 PM ETPeloton wrote: “We are seeing a widespread recovery of Peloton services. We are still working to confirm that all services are back up and running. We apologize for any impact this may have on your training.”

Just before 11 a.m., the company said it was investigating an issue with the service, which it said “may affect your ability to take lessons or access web pages.”

Peloton shares were down about 4% at midday.

The reason for the outage wasn’t immediately clear, though it did affect both Peloton bikes and their running machines, known as Treads. Slack owned by Salesforce It was also low for some users Tuesday morning, hampering workplace communications.

Some Peloton members have taken to Twitter to express their frustration with the online services. Some said they were just getting ready for a workout while the app was down – and others were in the middle of a workout.

Earlier this month, Peloton Got a new CEO In Barry McCarthy, ex spotify And the Netflix executive. Peloton founder and former CEO John Foley has moved to CEO of the connected fitness company.

McCarthy has been tasked with appropriate volume costs and business reset after experiencing explosive growth during the Covid pandemic.

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Peloton’s shares are down about 77% over the past 12 months.