May 25, 2024

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Rogers service outage in Canada affects phone, internet and mobile users across the country

Rogers service outage in Canada affects phone, internet and mobile users across the country

Canadian Telecom Rogers is experiencing a major outage affecting landlines, cellular communications and internet connectivity across Canada that began early this morning. Downdetector Thousands of reports have listed the problem where people started waking up around 5 AM ET and were unable to connect to the internet.

Rogers dealt first with the power outage in a tweet From the official support account before 9AM ET, then fell silent for a few hours. In a statement given to the edge And the chirp At approximately 11:30 a.m. ET, Rogers said, “We are currently experiencing outages across our wired and wireless networks, and our technical teams are working hard to restore services as quickly as possible. On behalf of all of us at Rogers, we sincerely apologize to our customers, and will continue to update you because We have more information to share, including when we expect service to return. We thank you for your patience as we work to resolve this issue.”

Cloudflare’s radar graph shows the change in traffic to and from Rogers as it dropped to zero early this morning,
Photo: Cloudflare

Cloudflare radar It shows connections between its load-sharing network and Rogers’ network in Canada and shows its normal nighttime pattern before dropping to nearly zero at about 3-4 a.m. ET and a steady streak record ever since. At the same time, there was a spike in network BGP announcements indicating routing changes, but it’s not known if those were the cause of the crash or caused by a network outage.

NetBlocks Network Outage Tracker Share data in real time It shows Canada’s national connectivity has fallen to only 75 percent of its normal levels.

CBC News report Note that Rogers’ subsidiary Fido is having problems as well. The article says the problems affected card payment processing and ATMs across Canada. CBC radio station in Kitchener, Ontario, is also offline, and Some phone services For the transit agency in Ottawa. photos from toronto Offer people crammed into coffee shops or heading to the library to access Wi-Fi now that their other options are offline.

TekSavvy Customer Service Tell customers The outage extends to “Ontario, Quebec and the Eastern Provinces”, with no ETA to resolve, while the CBC Reports indicate that Thunder Bay operator Tbaytel says Rogers outages across the country.

Toronto Police tweeted early in the morning after some people in the city had problems calling 911. “The Rogers Network is having some technical difficulties,” the Toronto Police Operations Twitter account said. “We are working on these issues.” in Tweet followPolice confirmed that their 911 center was operating and advised anyone who should call to stay on the line if it was online and retry calls if they didn’t.

On Twitter, Bank of Montreal Tell customers The Rogers outage “affects all financial institutions, and causes interruptions in Interac services, BMO toll-free numbers and transaction processing.”

Update July 8 9:52AM ET: Bank of Montreal information added.

Update July 8 at 11:20AM ET: Outages were observed, and information from Cloudflare Radar, TekSavvy and Tbaytel added.

Update July 8 at 11:33AM ET: Added statement from Rogers.

Update July 8 at 12:40 PM ET: The latest NetBlocks update has been added.

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