April 22, 2024

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Stranded Norwegian Cruise Line passengers missed the ship "for more than an hour", the company revealed.

Stranded Norwegian Cruise Line passengers missed the ship “for more than an hour”, the company revealed.

US News

The six Americans and two Australian passengers who were stranded on an African island when a Norwegian ship sailed without them have now returned to the ship to continue their African voyage, with the cruise line revealing the group had caused their travel headaches in the past few days by missing their departure time by more than an hour.

Jill and Jay Campbell Jill and Jay Campbell

A Norwegian spokesperson confirmed to The Post that the eight passengers were back on board the ship for a 20-day voyage across Africa on Tuesday morning in Dakar, Senegal.

The crew had to race through seven different countries in 48 hours to meet the ship in Senegal on Tuesday.

Preventing a passenger from boarding the ship. ABC News 4
An elderly passenger who was abandoned. Jill and Jay Campbell

But by the time South Carolina couple Jill and Jay Campbell arrived in the country, they said they weren't sure whether they wanted to return to the ship.

“After what we witnessed, we really believe there was a set of rules or policies that the ship may have followed — they followed those rules very strictly,” Jill Campbell He told the Today Show.

Some passengers were stranded. Jill and Jay Campbell

“I really feel like they have forgotten that they are people who work in the hospitality industry and that the safety and well-being of their customers should be their first priority,” she added, claiming that the ship’s crew had a “fundamental duty of care that they had forgotten.”

The eight passengers – including a pregnant woman and an elderly man suffering from a heart condition – claimed they were left behind with no money and vital medicines after the Norwegian Dawn ship left Sao Tome without them.

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Eight passengers on a cruise ship have been left stranded on an African island. AP

The Campbell family claimed the ship was still anchored off the coast of the central African island when it arrived on Friday, but the captain refused to let them on board.

However, a Norwegian Cruise Line spokesperson said the group missed boarding time by more than an hour after taking a private tour of the island.

“When they missed the ship's 3pm boarding time by more than an hour, their passports were left with the local port agent for retrieval when they returned to port from their private tour (not organized by us), as per protocol,” the official speaker He said.

the Campbell admitted there was a “problem” with their island tour, and that the guide “did not get us back” to the ship in time on Friday.

“We were saying our time was getting really short, and they were like, 'No problem, we can get you back in an hour,'” Jay said, adding that the tour operator called the captain to inform him of the delay.

“Once guests did not return to the ship at the pre-arranged time, we worked with them and the local port agent to help obtain the necessary visas for them to rejoin the ship,” the company said in its statement. Into the next available port.”

Attorney James Diamond of TWC Lawyers said the “hard and fast rule” is that the ship can depart once the final call is made.

“They pay a lot of money for docking fees and renting the space,” he told Seven's Sunrise.

He added: “They have times when they have to leave, and those times are published, and unfortunately, I know that is not morally correct, but they have the right to leave.”

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